Return & Refund Policy

At Mzansi Wellness™ Digital Store, we are committed to delivering high-quality digital products and a smooth customer experience.

Digital Product Policy

All products sold on our store are digital ebooks delivered electronically. Because digital products are instantly accessible after purchase, we generally do not offer returns, exchanges, or refunds once an order has been completed.

Refund Eligibility

Refunds may only be considered under the following circumstances:

• You were charged more than once for the same product.

• The ebook file is corrupted or cannot be accessed.

• You did not receive your download after purchase.

• There was a technical issue caused by our system that prevented delivery.

Non-Refundable Situations

We do not provide refunds for:

• Change of mind after purchase.

• Purchasing the wrong product.

• Failure to read the product description before buying.

• Compatibility issues with personal devices or software not listed in the product requirements.

• Claims made after the ebook has been downloaded successfully.

Support & Resolution

If you experience any issues with your purchase, please contact us within 7 days of your order. We will work quickly to resolve the problem by:

• Re-sending the download link

• Providing an updated file

• Offering technical assistance where possible

Contact Us

For refund requests or support inquiries, please contact us at:

Email: info@mzansiwellness.co.za

We aim to respond to all support requests within 24–48 business hours.

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By purchasing from our store, you agree to this Return & Refund Policy.